{"id":21537,"date":"2026-04-14T10:58:51","date_gmt":"2026-04-14T07:58:51","guid":{"rendered":"https:\/\/tokyoname.com\/template\/?page_id=21537"},"modified":"2026-04-14T10:58:54","modified_gmt":"2026-04-14T07:58:54","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/tokyoname.com\/template\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"\n<p>We want your shopping experience to be smooth and hassle-free. Here you will find all the information you need about shipping, delivery and returns at tokyoname.com.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Shipping<\/strong><\/h2>\n\n\n\n<p><strong>Delivery area<\/strong><\/p>\n\n\n\n<p>We deliver to all European countries. Depending on your location, your order will be sent by local postal service or, in some cases, to a courier or parcel box.<\/p>\n\n\n\n<p><strong>Shipping costs<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard shipping: 59 Euro<\/li>\n\n\n\n<li><strong>Free shipping<\/strong>\u00a0on orders over 400 Euro<\/li>\n<\/ul>\n\n\n\n<p><strong>Delivery times<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing time:\u00a0<strong>2 business days<\/strong><\/li>\n\n\n\n<li>Estimated delivery time within Europe:\u00a0<strong>up to 7 working days<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>Responsibility and risk<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your order is lost, delayed or damaged, we will replace the item or refund your purchase.<\/li>\n\n\n\n<li>We are not responsible for delays with the carrier, but always ensure that your order is delivered.<\/li>\n\n\n\n<li>The risk of loss or damage passes to you upon delivery.<\/li>\n\n\n\n<li>It is your responsibility to provide correct delivery details.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Order cancellation<\/h2>\n\n\n\n<p>You can cancel your order within two hours of placing it, provided that the order has not yet been processed or shipped.<\/p>\n\n\n\n<p>Orders are usually processed within two business days. Once processing has begun or the order has been shipped, it is no longer possible to cancel it.<\/p>\n\n\n\n<p>If you do not have time to cancel your order in time, you can return the item after delivery according to the return policy below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns &amp; Refunds<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Right of withdrawal (14 days)<\/h2>\n\n\n\n<p>You have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Policy<\/h2>\n\n\n\n<p>To be eligible for a return, the following applies:<\/p>\n\n\n\n<p>The goods must be unused, undamaged and in the original packaging.<\/p>\n\n\n\n<p>You may only handle and examine the product to the extent necessary to determine its nature, properties and functionality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return shipping<\/h2>\n\n\n\n<p>If the return is due to the consumer, the consumer will be responsible for the shipping cost. The exact cost will depend on the courier company you choose.<\/p>\n\n\n\n<p>If the goods are damaged or faulty due to reasons for which we are responsible, the consumer does not have to bear the shipping costs in this case.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Partial refund<\/h2>\n\n\n\n<p>If the returned item shows signs of use beyond what is necessary to assess it, is damaged or missing parts, we may reduce the refund amount accordingly.<\/p>\n\n\n\n<p>In some cases, we may offer a partial refund without the need to return the item, if this has been agreed with you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund method<\/h2>\n\n\n\n<p>The refund will be made via the same payment method used for the purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Payback period<\/h2>\n\n\n\n<p>Refunds are processed within 14 days after we have received the returned item, or within 14 days after we have approved a refund without a return requirement.<\/p>\n\n\n\n<p>The refund will include the original standard shipping costs (if applicable).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund method<\/h2>\n\n\n\n<p>All refunds will be made to the payment method used by the customer when purchasing the product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sender address<\/h2>\n\n\n\n<p>Novtra HK Limited<\/p>\n\n\n\n<p>Sveikatos g. 29, Struik\u0173 village.<\/p>\n\n\n\n<p>\u0160ilal\u0117s r., Lithuania<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p>Please contact us before returning any goods so that we can provide you with return instructions.<\/p>\n\n\n\n<p>If you have any questions, please feel free to contact us at:<\/p>\n\n\n\n<p>info@tokyoname.com<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Short summary<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping 59 Euro, free shipping over 380 Euro<\/li>\n\n\n\n<li>Delivery:\u00a0<strong>2 business days handling + up to 7 business days shipping<\/strong><\/li>\n\n\n\n<li>Cancellation: no later than 2 hours before the treatment<\/li>\n\n\n\n<li>Returns:\u00a0<strong>14 days<\/strong>\u00a0, product must be in original condition<\/li>\n\n\n\n<li>The risk passes upon delivery, return shipping is paid by the customer.<\/li>\n\n\n\n<li>Refunds are processed within\u00a0<strong>14 days<\/strong><\/li>\n<\/ul>\n\n\n\n<p>We hope this makes your shopping with us easy, safe and transparent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want your shopping experience to be smooth and hassle-free. 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