We want your shopping experience to be smooth and hassle-free. Here you will find all the information you need about shipping, delivery and returns at tokyoname.com.
Shipping
Delivery area
We deliver to all European countries. Depending on your location, your order will be sent by local postal service or, in some cases, to a courier or parcel box.
Shipping costs
- Standard shipping: 59 Euro
- Free shipping on orders over 400 Euro
Delivery times
- Processing time: 2 business days
- Estimated delivery time within Europe: up to 7 working days
Responsibility and risk
- If your order is lost, delayed or damaged, we will replace the item or refund your purchase.
- We are not responsible for delays with the carrier, but always ensure that your order is delivered.
- The risk of loss or damage passes to you upon delivery.
- It is your responsibility to provide correct delivery details.
Order cancellation
You can cancel your order within two hours of placing it, provided that the order has not yet been processed or shipped.
Orders are usually processed within two business days. Once processing has begun or the order has been shipped, it is no longer possible to cancel it.
If you do not have time to cancel your order in time, you can return the item after delivery according to the return policy below.
Returns & Refunds
Right of withdrawal (14 days)
You have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.
Return Policy
To be eligible for a return, the following applies:
The goods must be unused, undamaged and in the original packaging.
You may only handle and examine the product to the extent necessary to determine its nature, properties and functionality.
Return shipping
If the return is due to the consumer, the consumer will be responsible for the shipping cost. The exact cost will depend on the courier company you choose.
If the goods are damaged or faulty due to reasons for which we are responsible, the consumer does not have to bear the shipping costs in this case.
Partial refund
If the returned item shows signs of use beyond what is necessary to assess it, is damaged or missing parts, we may reduce the refund amount accordingly.
In some cases, we may offer a partial refund without the need to return the item, if this has been agreed with you.
Refund method
The refund will be made via the same payment method used for the purchase.
Payback period
Refunds are processed within 14 days after we have received the returned item, or within 14 days after we have approved a refund without a return requirement.
The refund will include the original standard shipping costs (if applicable).
Refund method
All refunds will be made to the payment method used by the customer when purchasing the product.
Sender address
Novtra HK Limited
Sveikatos g. 29, Struikų village.
Šilalės r., Lithuania
Contact
Please contact us before returning any goods so that we can provide you with return instructions.
If you have any questions, please feel free to contact us at:
info@tokyoname.com
Short summary
- Shipping 59 Euro, free shipping over 380 Euro
- Delivery: 2 business days handling + up to 7 business days shipping
- Cancellation: no later than 2 hours before the treatment
- Returns: 14 days , product must be in original condition
- The risk passes upon delivery, return shipping is paid by the customer.
- Refunds are processed within 14 days
We hope this makes your shopping with us easy, safe and transparent.
